Please read these terms and conditions carefully as they are intended to form the basis of our contract with you. You may wish to keep an electronic or paper copy of them for future reference.
We are:
Deer Park Farm & Country Store Ltd. trading as Deer Park Country Store.
We can be contacted through these details:
Deer Park Country Store
Doncaster Road
Thrybergh
Rotherham
S65 4BH
Tel. 01709 917 750
VAT Number 435731691
Company Registration Number 14472012
www.deerparkcountrystore.co.uk
Email: enquiries@deerparkcountrystore.co.uk
Contract formation
When you order goods or services from us online you are making a legal offer to buy. A contract is only formed when we reply to you to accept your offer and we will not take payment from you until we have accepted your order. If we do not accept the offer because we are unable to supply the goods or services requested, or for any other reason, we will respond promptly to make you aware, and no charge will be made.
Ordering goods
You can order goods by adding items to your basket and clicking the “Proceed to Checkout” button. From here you will see your order summary, the price of the goods in your basket, shipping options and costs, your delivery and billing address and your payment options. You can also click a link to our Terms and Conditions “this document” and our Privacy Policy. After clicking “Place Order” you will be presented with a “Pay with Credit/Debit Card” form to collect credit card details. After correctly completing the “Pay with Credit/Debit Card” form, when you click on “Pay” you are under an obligation to pay.
We accept the following means of payment:
Credit and debit cards
Delivery of goods
Purchases are delivered using DHL. We aim to ship your goods by 16:00 Monday to Friday excluding public holidays. Details of your shipping choice are shown on the order summary page.
Cancellation and returns
You may cancel the purchase at any time up to 14 days after delivery unless the goods are exempt from cancellation e.g. If we have supplied bespoke goods, goods to your specification, personalised goods or goods that are liable to deteriorate or expire rapidly such as fresh flowers or Christmas trees.
If you choose to cancel, please contact us, preferably by sending an email to enquiries@deerparkcountrystore.co.uk. You may use the model cancellation form at the end of these terms, but you do not have to.
If you cancel your purchase, you must arrange and pay for the goods to be returned to us at:
Deer Park Country Store
Doncaster Road
Thrybergh
Rotherham
S65 4BH
You must do this within 14 days of notifying us of your wish to cancel.
If you cancel and return the goods as described above, we will refund the full purchase price, including the original delivery charge, on the condition that you have not used the goods or otherwise handled them so that their value is reduced. If you have handled the goods so as to reduce their value, we may deduct an amount from the refund that is proportionate to this reduction. Refunds are provided within 14 days of our receipt of the returned goods.
You have the right to receive a refund for goods cancelled in accordance with the above terms. However, if you would prefer to receive alternative equivalent goods from us, or a credit note, please let us know and we can consider appropriate options.
Consumer rights
If you buy goods from us, we have a legal obligation to supply goods that are in conformity with the contract.
If goods are faulty, the processes and timescales above under ‘Cancellation and returns’ do not apply, and we will deal with the problem according to your consumer buying rights. If you think there is a problem with goods purchased from us, please contact enquiries@deerparkcountrystore.co.uk.
These provisions do not affect, and are in addition to, your legal buying rights
Model cancellation form
To
Deer Park Country Store
Doncaster Road
Thrybergh
Rotherham
S65 4BH
Email: enquiries@deerparkcountrystore.co.uk
I / We [*] hereby give notice that I / We [*] cancel my / our contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate