Deer Park Farm & Country Store Ltd.
Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post
Deer Park Country Store, Doncaster Road, Thrybergh, Rotherham, South Yorkshire, S65 4BH, GB
Telephone
01709 917 750
enquiries@deerparkcountrystore.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Legitimate interest:
- We have a legitimate interest to process your personal data to allow us to
- Providing and managing your Account.
- Providing and managing your access to our site/products/services.
- Personalising and tailoring your experience on of products/services.
- Supplying our products/services to you. Your personal details are required in order for us to enter into a contract with you. • Personalising and tailoring our products/services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email/post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us at enquiries@deerparkcountrystore.co.uk
- Analysing your use of our site/product/services and gathering feedback to enable us to continually improve our these and your user/customer experience.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Our lawful bases for collecting or using personal information for legal requirements are:
- Contract
Where we get personal information from
- People directly
- Third parties:
- Kress Positec Germany GmbH Schanzenstrasse 22 51063 Köln German
How long we keep information
We retain your online account and data within it as long as you are accessing it. Inactive accounts are deleted after 3 years.
Who we share information with
Data processors
Fasthosts Internet Limited trading as Fasthosts
This data processor does the following activities for us: Provide hosting and storage platform for our ecommerce website.
SumUp Payments Limited
This data processor does the following activities for us: Process our online payments and credit card transactions.
Other organisations
- Warranty and guarantee providers
- Professional consultants
- Organisations we’re legally obliged to share personal information with
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
29 May 2024